Supporting rESEARCH

The Need for Interpersonal Skills Training

Live Person:

Digital Lives of Millennials & Gen Z 2017 (Study of 3200 - 18 - 34 year olds)

74.4% UK of 18 - 34 yr olds interact with each other digitally more than they do face-to-face



Millennial Report 2017

High Schoolers are the most likely group to feel social networks are replacing face-to-face time with their friends (37% vs. 29% average)



Communications Market Report 2016 (Study of 2025 adults & 500 teenagers)

8 hrs 45 mins per day online = more than sleeping

40% 'smart snubbed' once a week! (ignored by someone too engrossed in phone)


CBI/Person Skills Survey 2017

1/4 of employees not happy with graduate applicants' communication skills.


Hay Group:

Millennial Survey 2016

80 percent of employers are having trouble locating graduates with “soft skills” to balance their other assets: technical skills and a good education.

Human resources directors: 83 percent said graduates who couldn’t come up to speed quickly on the job and develop emotional and social skills would not become “high performers.”

HR Directors - 82% believe that emotional and social skills are harder to find than technical abilities.


The Deloitte Millennial Survey 2018

(10,455 millennials + 1,844 Gen Z) Millennials feel unprepared for Industry 4.0 & see 'soft skills' as increasingly necessary Only 26% of millennials feel their organization is helping them develop interpersonal skills.

Improving interpersonal skills was No.1 when millennials were asked what will define success.

43% percent of millennials envision leaving their jobs within two years; only 28 percent seek to stay beyond five years. The 15-point gap is up from seven points last year. Employed Gen Z respondents express even less loyalty, with 61 % saying they would leave within two years if given the choice.